Frequently Asked Questions
Why do I want my student to live at a Horizon community?
Horizon goes above and beyond to exceed expectations in every facet of the student housing experience. With market-leading customer service, we strive to proactively anticipate both the needs of our students and their loved ones. Horizon serves more than 15,000 students and ** universities across the country. With 20+ years of professional management experience, Horizon Communities are designed specifically for the student experience. We have tried to anticipate every need and convenience to make our community your student’s home-away-from home. An environment where their safety and school spirit can thrive.
What is an RV Index?
The RV Index is a risk score based on several factors. It is an innovative move in qualifying criteria used to screen and qualify applicants and guarantors. By using this inclusive index opposed to our prior practice, we take a step toward future industry standards of fair practice. Depending on your property, an RV index of 40 or 50 will need to be achieved. Instead of just credit score and income, the index looks at several factors such as: 1. Payment history on all trade lines 2. Ratio of rent to income 3. Ratio of debt to income 4. Collections 5. Ratio of positive to negative credit lines
Do we need Renter’s insurance?
Our company requires that all residents have $100k liability coverage. For your convenience, we offer a plan to fulfill this requirement. The cost for this plan is $15 per person per month (through 2024). You may waive this coverage if you already have liability insurance through another provider however, you must submit a copy of your policy for review so we can ensure it meets our property requirements. Opting out of plan coverage and submission of an alternative policy must be done within our portal https://portal.confirminsurance.com/s/.
We also offer Personal Contents Coverage (PCON) for $5 per person per month (through 2024). Though this is not mandatory, if you would like to waive this coverage you must opt out of the plan within our portal https://hra.confirminsurance.com/ppp-opt-out.
What is MyCreditLift?
Build your credit by paying your rent on time! MyCreditLift is a service that enables you to build your credit by simply paying your rent on time. This means no loans, no credit cards, and no high-interest rates. Pay your rent on time each month and MyCreditLift will take care of the rest. Please let the office know if you have any questions!
What if my student needs a roommate?
University Suites offers a roommate matching service! Every resident completes a detailed questionnaire, which is used to match them based on their responses.
What is an individual lease?
With an individual lease you are only responsible for your student’s rent. If a roommate transfers, graduates or misses a rent payment- you have no financial obligation.
Lease Term and Rental Installment- what is an installment and when do I pay?
The typical lease term is approximately 11.5 months of occupancy which coincides with the university’s academic calendar. The resident is charged a total rent amount for the contracted occupancy period. The lease agreement will reflect the total rent amount typically divided into 12 equal installments due August 1 - July 1. These installments do not represent a monthly rent amount and are not prorated.
Is parking available?
Yes, we have free parking! We also have plenty of visitor parking throughout the community.
How close are you to campus?
University Suites is less than 3 miles from NCSU Campus! We offer a private shuttle during the normal academic school year that will run M-F from 7:30 am to 6:00 pm.
Are you pet friendly?
University Suites is a pet-friendly community! We do have a weight limit for dogs up to 60 lbs and have some breed restrictions. There will also be a one-time fee of $400 and a monthly pet rent charge of $35.
How do I receive mail and packages?
We use a 3rd party carrier, Postal Solutions, as USPS does not deliver to University Suites. They will put mail in your mailbox at our mailbox center located right beside the clubhouse. If your package does not fit, they will bring it into the office and the office will log your package and notify you. We will also do this with any package that comes from FedEx or UPS.
How do I put in a service request?
Please log in to your portal and place them via the Maintenance tab - "submit work order"
If I renew, do I have to move out and then move back in?
No. Stay living Suite in your home!
When do I start paying my new rent amount?
Your new rental amount begins in August, when the new school semester starts.
How do I renew my lease?
You can log into your resident portal and go to your dashboard. There will be a red alert about your renewal offer. From there, make sure you accept and sign your renewal offer.
Do you have emergency maintenance?
Yes! For ALL maintenance emergencies after hours all you need to do is call our office number, 919-828-6278, and follow the prompts – it’s as easy as that! These requests should NEVER be emailed, as our emails are not always monitored after hours and on the weekends.
The apartment I was looking at is no longer available. Are there other Horizon communities in Raleigh?
Our communities do fill up quickly. If for any reason you’re not finding just what you’re looking for, here is a list of other Horizon communities in Raleigh that will offer the same great customer service!